Chester IT can help reduce the cost and complexity of managing your technology with our comprehensive Managed Service solutions. We’ll monitor, maintain, and support your IT environment to maximize your uptime, keep your business safe, secure, compliant, and most importantly-working.

Managed Server/Network Plans

Our Managed Server and Network Plans are designed to keep your business running and give you the peace of mind knowing that your critical applications and infrastructure are monitored, maintained and supported by our team of IT experts.

Service

Plan Level

Managed Server/Network Tier 1 Tier 2 Tier 3
Uptime/Availability Monitoring
System Service Monitoring
Performance Monitoring
  • CPU Utilization
  • Memory Utilization
  • Disk Space
Critical Event Monitoring
Monthly Executive/Server Summary Reports
Hardware/Software Inventory Reports
Remote Access
Managed Endpoint Security (Anti-Virus)
Backup Monitoring
Server/Firewall/Key Appliance Event Log Review
Server/Firewall/Key Aplliance Patches & Updates
Server Performance Review
Remote Support (8am – 5pm, M-F)
On-Site Support (8am – 5pm, M-F)
Business Application Support ✓*
3rd Party Provider Support ✓*
24/7/365 Emergency Support ** ** **
Additional Office Network Locations ** ** **
* Requires current contracts for maintenance and support ** Available at additional fee

Managed Desktop/Endpoint Plans

Our Managed Desktop and Endpoint Plans help ensure your employees and the equipment they use every day is up to date, supported and secured. Plans range from essential security and performance monitoring to 24/7/365 support, and can be tailored to meet your needs.

Service

Plan Level

Managed Desktop/Endpoint Tier 1 Tier 2 Tier 3
Monitor Security & Preformance
Hardware/Software Inventory Reports
Manged Endpoint Security (Anti-Virus)
Microsoft Windows Update Management
Remote Support (8am – 5pm, M-F)
On-Site Support (8am – 5pm, M-F)
24/7/365 Emergency Support ** ** **
* Requires current contracts for maintenance and support   ** Available at additional fee

Managed Endpoint Security

Our Managed Endpoint Security removes complexity by combining endpoint monitoring and advanced threat protection with predictable subscription pricing. Experience the peace of mind knowing your assets are secured with the same best-in-class security used to protect Fortune 500 companies, but tailored for small and mid-sized businesses.

Managed Endpoint Security Features

Anti-Virus Protection Automatic Updates
Per Device or Per User Price Always-on Security
Anti-Malware Protection 24/7/365 Monitoring

Managed Disaster Recovery

Protecting your business-critical data has never been more important. Our automated backup and recovery services deliver complete data protection so you don’t have to worry about data loss, network failures, costly downtime, or even worse, a complete shutdown of your company. Whether it’s local, cloud, or hybrid, we have the right backup disaster recovery solution to fit your needs.

Managed Backup and Disaster Recovery Features

Cloud/On Premise/Hybrid Storage Backup Verification
Custom Retention Policies Disaster Recovery Testing
Instant Virtualization & Recovery 24/7/365 Monitoring