IT Managed Services

Chester IT can help reduce the cost and complexity of managing your technology with our comprehensive Managed Service solutions. We’ll monitor, maintain, and support your IT environment to maximize your uptime, keep your business safe, secure, compliant, and most importantly-working.

Managed SERVER

Have the peace of mind knowing your on-premise, cloud, and hybrid servers and applications are maintained and protected 24×7 by our team of IT experts.

Service

Essential

Professional

Response Time Guarantee* 4 hr 1 hr
24x7x365 Monitoring & Automated Reporting
Server Patch Management
Managed Endpoint Protection
Server Backup Monitoring**
Drive Space Monitoring
Event Log Monitoring
Log File Maintenance
Service Availability Monitoring
Server Backup Management & Support**
Unlimited Phone Support*
Unlimited Remote Control Support*
Onsite Support*
Warranty Repairs†
Domain User Account Administration
New Users††
Disabling/Deleting Users
Password Resets
Scheduled Firmware Updates
Scheduled Business Reviews

 

* During Chester business hours. ** Requires managed service backup add-on. † Requires active manufacturer warranty. †† Requires approved user form.

 

 

Managed NETWORK DEVICE

In an increasingly connected world, a healthy and secure network is a core component of any modern business. We make sure you’re always connected by maintaining all your network devices and identifying problems before they lead to devastating downtime.

Service

Essential

Professional

Response Time Guarantee* 4 hr 1 hr
24x7x365 Monitoring & Automated Reporting
Critical Patch Management
Configuration Backups
Device Discovery
Network Mapping
Traffic Monitoring
Firewall as a Service
Unlimited Phone Support*
Unlimited Remote Control Support*
Onsite Support*
Warranty Repairs††
Advanced Netflow Monitoring & Analytics
Internet Service Provider (ISP) Assistance
Scheduled Firmware Updates
Scheduled Business Reviews
* During Chester business hours. †† Requires active manufacturer warranty.

Managed WORKSTATION

Your teams rely on their workstation or computer for their jobs now more than ever. We’ll keep their devices up to date and protected 24×7, and support them with our team of professional and experienced technicians.

Service

Essential

Professional

Response Time Guarantee* 4 hr 1 hr
24x7x365 Monitoring & Automated Reporting
Workstation Patch Management
Managed Endpoint Protection
System Health Reporting
Discovery & Inventory Reporting
Traffic Monitoring
Firewall as a Service
Unlimited Phone Support*
Unlimited Remote Control Support*
Warranty Repairs††
Advanced Netflow Monitoring & Analytics
Internet Service Provider (ISP) Assistance
Scheduled Firmware Updates
Scheduled Business Reviews
* During Chester business hours. †† Requires active manufacturer warranty.