Chester IT can help reduce the cost and complexity of managing your technology with our comprehensive Managed Service solutions. We’ll monitor, maintain, and support your IT environment to maximize your uptime, keep your business safe, secure, compliant, and most importantly-working.
Managed Server/Network Plans
Our Managed Server and Network Plans are designed to keep your business running and give you the peace of mind knowing that your critical applications and infrastructure are monitored, maintained and supported by our team of IT experts.
Service |
Plan Level |
||
| Managed Server/Network | Tier 1 | Tier 2 | Tier 3 |
| Uptime/Availability Monitoring | ✓ | ✓ | ✓ |
| System Service Monitoring | ✓ | ✓ | ✓ |
| Performance Monitoring | |||
|
✓ | ✓ | ✓ |
|
✓ | ✓ | ✓ |
|
✓ | ✓ | ✓ |
| Critical Event Monitoring | ✓ | ✓ | ✓ |
| Monthly Executive/Server Summary Reports | ✓ | ✓ | ✓ |
| Hardware/Software Inventory Reports | ✓ | ✓ | ✓ |
| Remote Access | ✓ | ✓ | ✓ |
| Managed Endpoint Security (Anti-Virus) | ✓ | ✓ | ✓ |
| Backup Monitoring | ✓ | ✓ | ✓ |
| Server/Firewall/Key Appliance Event Log Review | ✓ | ✓ | |
| Server/Firewall/Key Aplliance Patches & Updates | ✓ | ✓ | |
| Server Performance Review | ✓ | ✓ | |
| Remote Support (8am – 5pm, M-F) | ✓ | ||
| On-Site Support (8am – 5pm, M-F) | ✓ | ||
| Business Application Support | ✓* | ||
| 3rd Party Provider Support | ✓* | ||
| 24/7/365 Emergency Support | ** | ** | ** |
| Additional Office Network Locations | ** | ** | ** |
* Requires current contracts for maintenance and support ** Available at additional fee
Managed Desktop/Endpoint Plans
Our Managed Desktop and Endpoint Plans help ensure your employees and the equipment they use every day is up to date, supported and secured. Plans range from essential security and performance monitoring to 24/7/365 support, and can be tailored to meet your needs.
Service |
Plan Level |
||
| Managed Desktop/Endpoint | Tier 1 | Tier 2 | Tier 3 |
| Monitor Security & Preformance | ✓ | ✓ | ✓ |
| Hardware/Software Inventory Reports | ✓ | ✓ | ✓ |
| Manged Endpoint Security (Anti-Virus) | ✓ | ✓ | ✓ |
| Microsoft Windows Update Management | ✓ | ✓ | ✓ |
| Remote Support (8am – 5pm, M-F) | ✓ | ✓ | |
| On-Site Support (8am – 5pm, M-F) | ✓ | ||
| 24/7/365 Emergency Support | ** | ** | ** |
* Requires current contracts for maintenance and support ** Available at additional fee
Managed Endpoint Security
Our Managed Endpoint Security removes complexity by combining endpoint monitoring and advanced threat protection with predictable subscription pricing. Experience the peace of mind knowing your assets are secured with the same best-in-class security used to protect Fortune 500 companies, but tailored for small and mid-sized businesses.
Managed Endpoint Security Features |
|
| Anti-Virus Protection | Automatic Updates |
| Per Device or Per User Price | Always-on Security |
| Anti-Malware Protection | 24/7/365 Monitoring |
Managed Disaster Recovery
Protecting your business-critical data has never been more important. Our automated backup and recovery services deliver complete data protection so you don’t have to worry about data loss, network failures, costly downtime, or even worse, a complete shutdown of your company. Whether it’s local, cloud, or hybrid, we have the right backup disaster recovery solution to fit your needs.
Managed Backup and Disaster Recovery Features |
|
| Cloud/On Premise/Hybrid Storage | Backup Verification |
| Custom Retention Policies | Disaster Recovery Testing |
| Instant Virtualization & Recovery | 24/7/365 Monitoring |