Chester IT can help reduce the cost and complexity of managing your technology with our comprehensive Managed Service solutions. We’ll monitor, maintain, and support your IT environment to maximize your uptime, keep your business safe, secure, compliant, and most importantly-working.
Managed SERVER
Have the peace of mind knowing your on-premise, cloud, and hybrid servers and applications are maintained and protected 24×7 by our team of IT experts.
Service |
Essential |
Professional |
| Response Time Guarantee* | 4 hr | 1 hr |
| 24x7x365 Monitoring & Automated Reporting | ✓ | ✓ |
| Server Patch Management | ✓ | ✓ |
| Managed Endpoint Protection | ✓ | ✓ |
| Server Backup Monitoring** | ✓ | ✓ |
| Drive Space Monitoring | ✓ | ✓ |
| Event Log Monitoring | ✓ | ✓ |
| Log File Maintenance | ✓ | ✓ |
| Service Availability Monitoring | ✓ | ✓ |
| Server Backup Management & Support** | ✓ | |
| Unlimited Phone Support* | ✓ | |
| Unlimited Remote Control Support* | ✓ | |
| Onsite Support* | ✓ | |
| Warranty Repairs† | ✓ | |
| Domain User Account Administration | ✓ | |
| New Users†† | ✓ | |
| Disabling/Deleting Users | ✓ | |
| Password Resets | ✓ | |
| Scheduled Firmware Updates | ✓ | |
| Scheduled Business Reviews | ✓ |
* During Chester business hours. ** Requires managed service backup add-on. † Requires active manufacturer warranty. †† Requires approved user form.
Managed NETWORK DEVICE
In an increasingly connected world, a healthy and secure network is a core component of any modern business. We make sure you’re always connected by maintaining all your network devices and identifying problems before they lead to devastating downtime.
Service |
Essential |
Professional |
| Response Time Guarantee* | 4 hr | 1 hr |
| 24x7x365 Monitoring & Automated Reporting | ✓ | ✓ |
| Critical Patch Management | ✓ | ✓ |
| Configuration Backups | ✓ | ✓ |
| Device Discovery | ✓ | ✓ |
| Network Mapping | ✓ | ✓ |
| Traffic Monitoring | ✓ | |
| Firewall as a Service | ✓ | |
| Unlimited Phone Support* | ✓ | |
| Unlimited Remote Control Support* | ✓ | |
| Onsite Support* | ✓ | |
| Warranty Repairs†† | ✓ | |
| Advanced Netflow Monitoring & Analytics | ✓ | |
| Internet Service Provider (ISP) Assistance | ✓ | |
| Scheduled Firmware Updates | ✓ | |
| Scheduled Business Reviews | ✓ |
* During Chester business hours. †† Requires active manufacturer warranty.
Managed WORKSTATION
Your teams rely on their workstation or computer for their jobs now more than ever. We’ll keep their devices up to date and protected 24×7, and support them with our team of professional and experienced technicians.
Service |
Essential |
Professional |
| Response Time Guarantee* | 4 hr | 1 hr |
| 24x7x365 Monitoring & Automated Reporting | ✓ | ✓ |
| Workstation Patch Management | ✓ | ✓ |
| Managed Endpoint Protection | ✓ | ✓ |
| System Health Reporting | ✓ | ✓ |
| Discovery & Inventory Reporting | ✓ | ✓ |
| Traffic Monitoring | ✓ | |
| Firewall as a Service | ✓ | |
| Unlimited Phone Support* | ✓ | |
| Unlimited Remote Control Support* | ✓ | |
| Warranty Repairs†† | ✓ | |
| Advanced Netflow Monitoring & Analytics | ✓ | |
| Internet Service Provider (ISP) Assistance | ✓ | |
| Scheduled Firmware Updates | ✓ | |
| Scheduled Business Reviews | ✓ |